REFUNDS, RETURNS & EXCHANGES
Refunds are only applicable for faulty or damaged items. We check every order before it goes out to minimize issues. Batik is a unique art. Some of our batik designs are handmade and therefore there will be some variation.
If you received an item that is faulty or damaged, please send us an email at [email protected] as soon as possible as the returns for faulty items are valid within 10 days after receiving your purchased items. Items are considered faulty when you receive them damaged. Kindly note that items that are damaged as a result of wear and tear are not considered faulty.
The method of refund will be treated on a case by case basis, discussed with you prior to crediting your account. You will be notified should your refund be approved or rejected. If approved, the refunded amount shall be credited to your account within 5-7 working days.
Please note that shipping costs for returns of damaged items are borne by you. You are responsible for the items until they arrive at Goodman.
Unused items may be returned within 10 days of receipt for an exchange . Items should still have tags attached and should be unwashed, unaltered and in an unworn condition.
We only exchange damaged items or sizing issues. If the item does not fit, you can email us to exchange the item to another size which is subject to our stock availability. Please note that returns will be made at your own cost.
Non-exchangeable items include accessories. However, we exchange accessories if they arrive to you faulty. We will make replacement once the faulty item is received by us.
Kindly send us an email at [email protected] for matters related to returns and exchanges as soon as you can.
If you have any questions, contact us at [email protected]